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UNIVERGE Sphericall Contact Center
A Smart Multimedia Solution for Your Contact Center
UNIVERGE Sphericall Contact Center is a powerful unified communications solution combined with a sophisticated contact center application. With this smart multimedia solution, your agents are provided with the tools they need to efficiently manage large numbers of inbound inquiries and outbound contacts – by email, fax, web chat, Short Message Service (SMS) or phone – which results in superior agent performance.
Sphericall Contact Center:
- Applies standard contact handling methods to all media types
- Optimizes an agent’s time through the use of a single intuitive desktop interface
- Offers skills-based routing to reduce talk time and transfers between agents
- Enables agents to answer calls faster and reduce call abandonment
- Provides self-service options to callers to give them alternatives to waiting or hanging up via its integrated Interactive Voice Response (IVR) capability
- Ensures first call resolution through the use of Presence
- Increases agent efficiency for higher productivity and cost reduction
- Supports mobile and remote workers
- Provides supervisors and managers with a real-time snapshot of the contact center via their desktop PC
- Improves customer service and loyalty
UNIVERGE Sphericall Contact Center can be customized to your individual business requirements to ensure a balance between customer expectations/demands and your available resources – which results in satisfied customers.
Additional Information:
Meteor Telecommunications and Customer
MeteorTel provides businesses with NEC product line, this includes UNIVERGE Sphericall Contact Center- Software Based Communication.We provide our services from several locations: Brampton (head office), Toronto, Ottawa, Hamilton in Ontario, and many other locations all over the Canada. Please don’t hesitate to contact us at (905) 595-4444. We look forward to working with you and helping to decrease your communications costs.