ShoreTel IP Phone Systems and Unified Communications

ShoreTel is the provider of easy to use, simple Unified Communications (UC) solutions based on its award-winning IP business phone system. With our Unified Communications solution, enterprises trade complexity for plug-and-play simplicity in integrated voice, video, data, and mobile communication.

ShoreTel delivers an award-winning UC system that is purpose-built for IP, and designed to be as easy to manage and scale across sites and geographies as it is to deploy and use. The solution's open ecosystem and unique distributed architecture means it fits right in with existing infrastructure, and works seamlessly with business applications and processes.
Along with its low total cost of ownership, a ShoreTel UC system helps organizations leverage their most valuable assets: people and information.

ShoreTel® ShoreGear® Voice Switches deliver unified communications (UC) to organizations of every size—from large enterprises to small and medium businesses. Highly reliable and intelligent, these ShoreGear devices unify communications across multiple enterprise locations, supporting IP phones, analog devices, and a variety of trunk interfaces.

Business-critical reliability

Voice communications are the foundation of any business, demanding the utmost in system availability. ShoreGear Voice Switches exceed today’s most stringent enterprise IT requirements, delivering 99.999 percent (five-nines) availability. For maximum reliability, the processors that power ShoreGear Voice Switches do not require or use mechanical disk drives, eliminating the single most common point of system failure. ShoreGear Voice Switches use an embedded, real-time operating system and unique call control architecture, enabling them to communicate with each other and distribute call processing in the network. Unlike other solutions, servers can be disconnected from the ShoreTel UC system and the switches will continue to process calls and voice messages. The ShoreGear voicemail switch models offer integrated voice messaging and automated attendant capabilities. As with voice calls, ShoreTel’s distributed architecture ensures that access to voicemail is not interrupted in the event of a WAN failure. If a ShoreGear Voice Switch fails or is isolated by a network fault, the phones supported by that switch automatically fail over to another voice switch at the site. This “N + 1” form of redundancy is simple, cost-effective and extremely reliable. Even higher redundancy can be achieved by simply adding voice switches.

Smooth migration and seamless scalability

With 15 stackable, space-efficient designs, ShoreTel offers a wide range of voice switches for any size organization. The system scales seamlessly across multiple sites simply by adding switches, and does not require any forklift upgrades. Enterprises can also migrate to IP telephony over time using the ShoreGear Primary Rate Interface (PRI) options to provide tandem trunking and coordinated dialing with existing PBXs.

Lower total cost of ownership

ShoreGear Voice Switches are easy to install and can be managed centrally from any Web browser. New ports and users are added simply by connecting switches to the network. The ShoreWare® Director management software then automatically discovers the new switches and adds them to the system. This exceptional ease of management helps lower ongoing maintenance and operating expenditures and reduces the system’s total cost of ownership. Designed for power efficiency and independently tested1, ShoreGear Voice Switches also help lower energy consumption and further corporate green initiatives.

Exceptional voice quality

In independent rankings2, ShoreTel consistently earns top marks for superior IP telephony technology. ShoreTel’s technology leadership in dynamic echo cancellation, jitter buffering and lost packet handling, result in low latency and toll-quality voice communications for calls, and voicemail access.

Eliminate communication boundaries

ShoreTel delivers breakthrough UC solutions that help organizations realize significant productivity gains, as employees spend less time interacting with disparate voice systems and more time collaborating. The ShoreTel UC system enables flexible dialing across the enterprise, seamless call transfer, Web conferencing, video conferencing, call handling, and intercom between sites, as well as easy access to distributed voicemail. With ShoreGear Voice Switches as a platform for growth, productivity rises and customer satisfaction increases as everyone connects with the right people, faster.

Choices to meet every need

ShoreGear Voice Switches support up to 120, 90, 50 and 30 IP telephones or combinations of analog devices, providing a full range of solutions for enterprise headquarters, regional offices and small to midsize businesses. A power-fail transfer port on all switches ensures dial tone during power outages.

Voicemail options

ShoreGear 50V, ShoreGear 90V, and ShoreGear 90BRIV provide distributed and survivable voicemail and auto-attendant features at a remote office or site. These switches offer an integrated voicemail alternative to server-based voicemail solutions.

High-density analog option

The ShoreGear 24A (analog) for high-density analog phone environments is a perfect complement to other ShoreGear switches. ShoreGear 24A provides 24 analog extension ports at sites that require a high analog handset density. Trunks and IP phones are not supported.

Digital trunk options

The ShoreGear 220T1, ShoreGear 220T1A and ShoreGear 220E1 support digital trunks combined with up to 220 IP telephones, within a 1U half-width chassis. ShoreGear 220T1A also supports four analog extensions and two loop start trunks. All three switches provide an audio input port for music-on-hold, an audio output port for overhead paging, and night bell services. ShoreGear T1k, ShoreGear 220T1 and ShoreGear 220T1A provide a T1 interface for high-density trunking to a central office. ShoreGear T1 options support loop start, wink start and PRI signaling. ShoreGear E1k and ShoreGear 220E1 provide an E1 interface for high-density trunking to a central office. ShoreGear E1 options support Euro-ISDN and Q-Sig PRI signaling. All ShoreGear switches with a T1 or E1 interface can also function as a Voice over IP (VoIP) gateway to PBX installations—bridging the ShoreTel UC system to legacy systems and easing migration to IP telephony. ShoreGear 90BRI* and ShoreGear 30BRI* deliver up to eight and two simultaneous communication channels to the central office, and support up to 90 and 30 IP telephones respectively. These switches also support Euro ISDN signaling over BRI interfaces

Key features and capabilities

Embedded call control ShoreGear Voice Switches use embedded Linux and VxWorks, leading real-time operating systems, making them immune from the attacks and viruses associated with other solutions. Embedded call control helps ensure that your organization’s communications are delivered by ShoreTel’s reliable, robust platform. Distributed call control Call control on the ShoreTel UC system eliminates any single point of failure. In the unlikely event a ShoreGear Voice Switch fails or becomes isolated by a network fault, the other switches on the network continue to operate without being affected. SIP Support ShoreGear Voice Switches support both SIP trunks as well as SIP devices that may be defined as user extensions. If configured, the voice switch will act as a SIP proxy enabling SIP telephones to become a part of the overall ShoreTel solution. IP telephone failover A single additional ShoreGear Voice Switch helps ensure maximum reliability. If a ShoreGear Voice Switch supporting IP phones fails or is isolated by a network fault, the phones will automatically failover to the additional voice switch. This “N + 1” form of redundancy is simple, cost effective and incredibly reliable. Gateway failover if a ShoreGear Voice Switch connected to the Public Switched Telephone Network (PSTN) fails or is isolated by a network fault, the system will automatically route calls through an alternative switch. PSTN failover If the Wide Area Network (WAN) is down, or if admission control for WAN voice traffic is reached, extension-to-extension calls between sites can automatically route over the PSTN, ensuring seamless communication. Ethernet port failover ShoreGear Voice Switches feature redundant network uplinks. If the upstream network device fails, voice switches will automatically fail over to the redundant link, helping to ensure continuous operation. Power failover Every ShoreGear Voice Switch features power fail transfer. If a complete power outage exceeds reserve power duration, one analog trunk on the ShoreGear Voice Switch will automatically connect to one analog telephone, providing emergency dial tone.


MeteorTel is the provider/distributor/reseller/dealer of the ShoreTel UC system and phones. MeteorTel has strategically chosen ShoreTel as the partner, because of the high quality products that the ShoreTel can provide to its partners and the end users.

Becoming MeteorTel’s customer simply means you will be serviced on time and with the best help we can provide.

MeteorTel provides business with ShoreTel product line. We are an experienced professionals when it comes to implementing ShoreTel products and solutions, we’ve proved our success with ShoreTel portfolio implementation with many existing customers choosing ShoreTel for their business, we’ve added many and continuing to grow our client group. We provide our services from several locations:  Brampton (head office), Ottawa, Hamilton in Ontario, and many other locations all over the Canada. Please don’t hesitate to contact us at (905) 595-4444. We look forward to working with you and helping to decrease your communications costs.

ShoreTel Product Section

ShoreGear Systems

•  Voice Switch 120
•  Voice Switch 220E1
•  Voice Switch 220T1
•  Voice Switch 220T1A
•  Voice Switch 24A
•  Voice Switch 30
•  Voice Switch 30BRI
•  Voice Switch 50
•  Voice Switch 50V
•  Voice Switch 90
•  Voice Switch 90BRI
•  Voice Switch 90BRIV
•  Voice Switch 90V
•  Voice Switch E1k
•  Voice Switch T1k


Shoregear IP Phones

•  IP Phone 110
•  IP Phone 115
•  IP Phone 212k
•  IP Phone 230
•  IP Phone 230g
•  IP Phone 265
•  IP Phone 560g
•  IP Phone 565g
•  IP Phone 655
•  IP Phone 8000
•  IP Phone BB24