ShoreTel Unified Messaging

ShoreTel’s Unified Messaging is a comprehensive, simple, and robust solution that satisfies a full range of customer messaging needs,including access to voicemail, fax, and email by a choice of popular methods. It is a native, fully integrated component of the ShoreTel system that can also be easily integrated as a standalone solution with other systems.

SPECIFICATIONS

Specifications

Message Notification
- Escalation notification
- Stutter dial tone
- FSK message waiting
- Voicemail full notification
- Dial pager
- Dial extension
- Dial external number

Voicemail
- 10,000 mailboxes
- 21 servers
- 3,000 mailboxes/main server
- 2,000 mailboxes/distributed server
- 254 calls/server
- Unlimited storage
- 99 personal distribution lists

Messaging Controls
- Play
- Record
- Pause
- Rewind
- Fast forward
- Delete
- Save
- Skip
- Reply
- Reply to additional targets
- Reply all
- Reply with call back
- Call sender
- Forward

Compose Message Controls
- Mark urgent
- Address by extension
- Address by name
- Address by distribution list
- Broadcast

Call Handling Modes
- Standard
- In a meeting
- Out of office
- Extended absence
- Custom

Call Forwarding
Greeting
Transfer to Personal
Assistant
Recorded Name
Find Me

Management Features
- Auto delete by number of days
- Login security
- Change password
- Force password changes
- Force change from default password
- Password length limits
- Voicemail permissions
- Message length
- Number of messages
- Broadcast
- 1,000 system distribution lists
- Message notification
- Automatic message forward
- Automatic delete after forwarding

Legacy Integration
- Contact ShoreTel Sales for the list of legacy PBXes supported

Auto-Attendant
- 256 menus
- 256 levels
- 256 schedules
- 254 calls per server
- Extension access
- DID access
- DNIS access
- Play and record prompts over telephone or PC
- Scheduled modes per menu (4)
- On-hours
- Off-hours
- Holiday
- Custom
- Single digit actions
- Dial by first name
- Dial by last name
- Go to extension
- Go to menu
- Hang up
- Repeat prompt
- Take a message
- Take a message by first name
- Take a message by last name
- Transfer to extension

Multi-digit Actions
- Go to extension
- Go to menu
- Take a message
- Transfer to extension

Other Actions
- Time out (configurable)
- Too many errors
- Invalid entry

Dial Plan Support
- Austria - Mexico
- Australia - Netherlands
- Belgium - New Zealand
- Brazil - Portugal
- Canada - Germany
- Denmark - Singapore
- France - Spain
- Germany - Switzerland
- USA - Sweden
- Ireland - Malaysia
- Italy - Hong Kong
- United Kingdom

Language Support
- Danish
- Dutch
- English (UK)
- English (US)
- French (France)
- German (Germany)
- Italian
- Spanish (Spain)
- Spanish (CALA)
- Swedish

License Types and Capabilities

ShoreTel offers three types of competitively priced licenses to meet the different deployment strategies of its customers. The “Extension and Mailbox” (Combo) license is the most popular for the enterprise, as it offers subscribers full use of the Communicator (formerly Call Manager) and Unified Messaging capabilities. The “Mailbox-Only” license is customized primarily for those customers who integrate ShoreTel’s Unified Messaging solution with their legacy PBX’s. The following table describes what features are available to these licenses as well as features available to the “Extension-Only” license, which can be added to the “Mailbox” license once customers make the transition to a full ShoreTel system.


Meteor Telecommunications and Customer

Meteor Telecommunications provides business with ShoreTel Voice Switches. We are an experienced professionals when it comes to implementing ShoreTel products and solutions, we’ve proved our success with ShoreTel portfolio implementation with many existing customers choosing ShoreTel for their business, we’ve added many and continuing to grow our client group. Meteor Telecommunications is the dealer/distributor/provider/seller for ShoreTel Voice Switches, we provides services from several locations:  Brampton (head office), Ottawa, Hamilton in Ontario, and many other locations all over the Canada. Please don’t hesitate to contact us at (905) 759-2660. We look forward to working with you and helping to decrease your communications costs.